From all the team here at Colorteck, we wish you the very best of whatever type of celebration you are enjoying at this time of year! May your websites stay strong, your adverts turn a good profit and your family not bother you about spending too much time at the computer!

We will be running on a slightly reduced team for the next three days, but since we experience slightly less volume of tickets and problems at this time of year this is unlikely to be noticeable.

P.S Did you notice Santa dropped us off a new phone number?

Hi Folks,

We have made a small change to the front end of the helpdesk, it will look slightly different but functionality is the same- same email address (helpdesk@colorteck.com) and so on. However those of you who registered with the helpdesk will no longer be in the database. We have made it so that you don’t have to register in order to submit a ticket.

As soon as you submit a new ticket you will be automatically registered and emailed a password which you can update if you so wish.

As usual, any questions just let us know.

Thanks,

Will and the Team.

To those of you who celebrate it, we hope you have been enjoying your 4th July celebrations!

Have you logged into your CPanel lately? Since the upgrades last week we now have new video tutorials which help you learn every aspect of your powerful and easy to use control panel. You now have more control over your website than ever before. The online web tutorial and the video tutorials make a great way to get to grips with things.

Webmail has also been upgraded as part of this and those of you who use webmail will have already noticed the faster, slicker interface and functionality. There’s now no need to log in twice each time and the GUI is in our opinion much more intuitive. You can also control multiple email functionalities right from within the webmail login!

Tip of the day: If you experience email problems using your Outlook Express or Thunderbird or similar email client, you can verify if the problem is on the server or not by using webmail! Just visit www.yourwebsitehere.com/webmail and login using the full email address as the username and the password you set for that email account. Once you log in, click on either “horde” or “squirrel mail” (we recommend squirrel mail) and you will see your emails and can send, reply, edit, delete etc just like in an email client. If you CAN send and receive email using webmail, then it means your problem is probably with your email client or computer and not with the server. Even still- we love to help you out so feel free to submit a helpdesk ticket anyway and we can advise you as best we can.

Have a great week!

The Team

We have upgraded all servers to the latest CPanel 11, which includes funky more intuitive layouts and a new user help wizard for anyone stuck with how to do certain things in Cpanel.

We’ve also made sure it hasn’t changed so much so as to confuse anyone used to the older system. It still looks and feels the same as before.

Any questions? Don’t hesitate to get in touch with us.

It’s always difficult trying to decide whether we should make one server a PHP5 environment, or a PHP4 environment. You will always end up making life difficult for someone. Often, hosts will put PHP4 on a server and then add modules to cover for the gaps which PHP5 fills as and when a client needs them.

So, we decided to do something a little different; we now offer PHP4 and PHP5 on all our servers! How does this work?

We have both environments available to “tap into”, so that you as the webmaster can dictate what you use. By default, PHP4 will be used, since the majority of sites work in PHP4. If you need PHP5, you just add two lines of code to your .htaccess files, like this:

AddType application/x-httpd-php5 .php
AddHandler application/x-httpd-php5 .php

Et voila! You are running in PHP5. Life has become that little bit easier for all of us..!

Here at Colorteck we have always offered multiple ways to get in touch with our team. Now we’ve made it even easier by offering live web chat- so you don’t even need to install an instant messenger software if you don’t already have one.

As with all our live chat options, we cannot discuss private account details over them. For that sensitive stuff you must always submit a ticket to our helpdesk.

Coming soon :

- Hardware upgrades on all servers- RAID backup, Dual core dual opteron processors, SATA II type HDD upgrades and more!