Well, some say no news is good news- it’s certainly the case with a server network. But it’s not really been all that quiet. We’ve been keeping the servers fully up to date, managing to patch the recent CPanel updates in record time and many of you have commented on how much you’ve been enjoying the X3 features (if you want to try it- just send us a helpdesk email).

Further to this we’ve been concentrating on reducing helpdesk response times, and many tickets are now responded to within 20 minutes. We’re still seeing technical issues be resolved well within 24 hours, even for complicated cases.

Some of you have noticed the introduction of new phone numbers- and I have to say I have enjoyed talking to clients again as it sometimes gets a bit isolating when you only interact via email or helpdesk! We’re still not letting Jeff anywhere near the phones though, his strong Welsh accent would probably be enough to scare customers away…

As always if you need some help, have any queries or find something you want to check on, just let us know. helpdesk@colorteck.com is the helpdesk email, and you’ll receive an instant response with your ticket ID and details. If you don’t receive an email straight away then something is stopping it from getting to you- if you use yahoo mail, for example, it may have gone straight to your SPAM folder. Annoying!

If you submit a helpdesk email but don’t hear from us- please just give us a call. There is a local rate number for the USA and a London number for the UK. We can’t always pick up the phones, but there is a voicemail system which we 100% react to. If you leave a message, you *WILL* get a response and a call-back if you leave a number.

I hope you all enjoyed Valentines day- we didn’t get any roses here in the office, but there’s always next year!