To those of you who celebrate it, we hope you have been enjoying your 4th July celebrations!

Have you logged into your CPanel lately? Since the upgrades last week we now have new video tutorials which help you learn every aspect of your powerful and easy to use control panel. You now have more control over your website than ever before. The online web tutorial and the video tutorials make a great way to get to grips with things.

Webmail has also been upgraded as part of this and those of you who use webmail will have already noticed the faster, slicker interface and functionality. There’s now no need to log in twice each time and the GUI is in our opinion much more intuitive. You can also control multiple email functionalities right from within the webmail login!

Tip of the day: If you experience email problems using your Outlook Express or Thunderbird or similar email client, you can verify if the problem is on the server or not by using webmail! Just visit www.yourwebsitehere.com/webmail and login using the full email address as the username and the password you set for that email account. Once you log in, click on either “horde” or “squirrel mail” (we recommend squirrel mail) and you will see your emails and can send, reply, edit, delete etc just like in an email client. If you CAN send and receive email using webmail, then it means your problem is probably with your email client or computer and not with the server. Even still- we love to help you out so feel free to submit a helpdesk ticket anyway and we can advise you as best we can.

Have a great week!

The Team

We have upgraded all servers to the latest CPanel 11, which includes funky more intuitive layouts and a new user help wizard for anyone stuck with how to do certain things in Cpanel.

We’ve also made sure it hasn’t changed so much so as to confuse anyone used to the older system. It still looks and feels the same as before.

Any questions? Don’t hesitate to get in touch with us.

Do you know Colorteck offers helpdesk support from a special website? It’s very easy to use and much more reliable than email. Why?
- The helpdesk alerts all available technicians to your problem at the same time, whereas if you send only an email then that will be read once all other emails before yours have been dealt with.

- The helpdesk lets you keep track of your problem and what is being done to solve it. You can be sure that you haven’t overlooked a reply because you can login to the website itself, rather than just wait for the email alert, and look at the ticket in “real time”.

All you need is to register for the helpdesk, which is a very simple and fast process so we can validate you are who you say you are. Why not register today?

www.colorteck.com/support/

Even though many of our customers do not celebrate May Day, we know that plenty of you are from countries which do- and regardless of whether you have a day off today or not, we wish you a happy 1st May!

I arrived at the office to find Ian trying to convince us to take the day off- so he is on double-helpdesk shifts for the rest of the week! (just joking Ian!!)

Everyone have a great day and I hope it is sunny and warm where you are.

- Will and the Colorteck Team.

When using the Colorteck helpdesk please note that sometimes you may not receive email notifications of a technician’s reply to your ticket. This can be thanks to your spam settings. We always advise clients to login regularly to check the status of their ticket on the web.

Simple go to http://colorteck.com/support/ and use your email as your username and whatever password you chose as your password. If you need your password reset, you can use the link. If you dont receive the password reset email, you can try using a different email address, checking your spam folder, or you can contact one of our technicians on the forums at mycolorteck.com.

Hi Folks,

This is just a quick update to let those of you who pay by check/cheque to know that the address has been updated:

US Web Hosting Inc.
1424 Magnolia Street
Oakland
CA 94607
USA

Please let us know if you have any questions.